Item Recommendations

Item Recommendation is a module in GHX Data Connect Content Workbench (CWB) where the provider’s item attributes are compared to curated GHX item attributes and when there is a difference, it is presented to the user as a recommendation. The user can accept the recommendation or decline it.

Item Recommendation Scopes

Data Connect categorizes item recommendations into the following scopes:

Note: View the Item Curation Process for the GHX Curation defintion, how GHX assigns HCPCS, latex, and implantable values. This section also includes the provider data process flow, item match logic for industry data, and match and merge logic.

View Duplicate Description Indicators

  1. Navigate to Content Management > Item Recommendation.

  2. Select Scope to Review: Descriptions.

  3. Filter items:

    1. Select attribute: Duplicate Description Indicator

    2. Select condition: Is

    3. Select: Yes or blank

  4. Select Apply Filter.

If duplicate descriptions exist for a Buyer Part # when comparing Recommendations to Recommendations or Recommendations to Provider Data, the duplicate indicator will display Yes.

This column is available for export.

Note: Manufacturer descriptions are not considered in the duplicate identification process. Comparisons and indicators currently apply only to curated items. A future enhancement to include all items regardless of curation is scheduled for release in January 2025.

Considerations for Item Recommendations

  • Active provider item master records that are matched to curated GHX master catalog items.

  • If, based on the active curated criteria (mentioned in first bullet), an item is added or removed from existing scope in any view, the item will need to be reassessed by the user and will be moved to the Item Recommendation Main view.

  • When a new provider item master is processed and the item value is updated, the item’s recommendation is resolved and removed from the Item Recommendation view.

  • Resolving duplicate groups before accepting item recommendations will assure that the manufacturer part # updates to the ERP does not error or create further duplicates in the ERP.

  • User preferences are retained in Item Recommendations tabs even after user logs out. The system remembers the columns, filter and sort order preferences that the users selected.

  • All accepted recommendations in the Completed tabs for each scope will be integrated at one time. There is no separate integration for each scope of items that are moved to their individual Completed tabs.

  • To decline a GHX recommendation, users can select the radial button next to the provider’s value and move it to the Completed tab. All declined recommendations moved to the Completed tab will remain for 10 days in case users want to reassess, then will be archived.

  • The file processed with updates to the Provider’s ERP is called an MCAT.

  • All integration history can be monitored in the Integration History in Content Workbench.

Providers’ Administration Users have access in the Recommendations Configuration tab to “turn off” a scope if it is not relevant to the provider’s business processes. The scopes that are “turned off” will not be visible to users in the Item Recommendations view in Content Management.

Providers’ Administration Users have access in Recommendations Configuration tab to “Auto-Approve” a scope. These scopes’ recommendations would then be moved to the Completed tab and integrated to the ERP, either manually or by setting the integration process to run daily (Integration Management).

The most effective management of data is by setting “Auto-Approve” and scheduling daily integration in Configuration - Integration Management.

Recommendations Tab

  • The Recommendations tabs display the recommendations for active provider item master items that are yet to be accepted or declined.

  • All the attributes needed by the user to decide the recommendation to accept are available in this view per scope.

  • The radio button allows the user to choose either GHX attribute or the provider’s attribute from their item master. By default, GHX attribute is selected.

  • Task status of New

    • These are recommendations that are new to the queue when the latest provider item master processes.

    • The New Item Recommendations’ count is displayed in Dashboard as hyperlink for each scope.

  • Task Status of Existing

    • These are recommendations that are existing in the queue when the latest provider item master processes.

    • The Existing Item Recommendations’ count is displayed in Dashboard as hyperlink for each scope.

Note: As of 9/24/2024 - The counts are not being calculated as expected. GHX is correcting this.

Parking Lot Tab

  • The Parking Lot tab allows the user to move the recommendation to an intermediate state when more review is needed before accepting or declining a GHX recommendation.

  • If an item is in the Parking Lot tab, and the provider item attribute is changed to a value different than the original received value or the GHX value being recommended, then the item will move to Recommendations tab automatically.

  • If an item is in the Parking Lot tab, and the Provider item attribute is changed to match the GHX recommended value, then the item recommendation will be resolved and no longer visible in the Parking Lot tab.

  • The count of recommendations in the Parking Lot tab is displayed on the Dashboard as hyperlink per each scope.

Completed Tab

  • Items are moved to the Completed tab when a decision has been made to accept or decline a GHX recommendation.

  • The declined recommendations are available for 10 days in Completed tab in case the user wants to change their mind and accept the recommendation.

  • After 10 days, the declined recommendations are removed from the tab and do not display in any of the Item Recommendation tabs.

  • The accepted recommendations can be integrated to the provider’s ERP, either by manually selecting the Integrate button or based on the automated Integration setting in Configuration.

  • If an item is in the Completed tab, and the provider item attribute is changed to a value different than the original received value or the GHX value being recommended, then the item will move to Recommendations tab automatically.