Reset MFA for Users – Administration

There may be times when users need to reset their MFA but they cannot do it themselves (for example, when they lose their device). A user with the Manage access level can reset the multi-factor authentication for other users.

1. Log on to User Management.

2. Click the Users tab and search for the user account that needs to be reset.

3. Click the link in the User column. The User Details dialog box opens.

4. Click the reset action in the blue bar. Intelligent Business Rules resets the MFA.

   • If MFA is required for the organization, users must set up their MFA device again the next time they log in

   • If MFA is optional for the organization, users can open their profile and set up their MFA device