Common Reasons for Stopped Transactions

A stopped status is not inherently bad, nor does it mean the transaction failed. Rather, it is simply a true visibility of the actual transaction status. Transactions may stop on the Exchange due to error conditions. Where these stops occur, My Exchange applies a Terminated transaction status.

The main reasons why these processing and delivery failures might occur:

• A provider’s ERP/MMIS cannot consume a specific electronic file (for example, a purchase order acknowledgement) from a trading partner. Their eCommerce teams still need to see the transaction and understand its updates in My Exchange to support the organization’s business processes.
• A supplier cannot consume specific order types or requests into their ERP for certain items because of technical or process-related reasons. In this case, GHX can suppress delivery of the electronic file and dispatch the order via an email template to specified distribution lists.

For both scenarios, accurate visibility and real-time updates in My Exchange Orders are critical for teams that are responsible for purchasing and order fulfillment. Users will still see POs and POAs post and can view proper order and item statuses, pricing data, and exceptions that may exist. When users review this activity in My Exchange Transactions, they will now see a more accurate Stopped status and the reason behind the purposeful stop action. Descriptions of these statuses follow.