Invoice and Payment Status Requests

The following document answers frequently asked questions regarding invoice and payment status requests. It also documents the roles and responsibilities of the provider, supplier, and GHX in invoice and payment status requests.

Roles and Responsibilities

This section documents the roles and responsibilities of the Provider, Supplier, and GHX in the invoice and payment status processes.

Supplier	GHX	Provider
Creates and sends the invoice to the provider	Processes the invoice through My Exchange	Pays the invoice directly to the supplier

Frequently Asked Questions

This section lists frequently asked questions regarding invoice and payment status requests.

Where is my payment? When will I be paid?

GHX does not handle payments between suppliers and providers. However, GHX may be able to check the payment status of the invoice.

• If the Provider is a GHX ePay customer, GHX may be able to check the status of the invoice payment. Please contact GHX Customer Support (support@ghx.com or 1-800-YOUR-GHX) and ask for the status of the invoice payment. In your payment status query, please include the following information:

  • Invoice number

  • PO number (if available)

  • Provider name

  • Email header, which includes the To, From, Date, and Subject. This is necessary if you emailed the invoice to the @ghxinvoicing.com or @na.firstsource.com domains.

  Note: GHX does not guarantee that we will be able to check the status of the invoice payment.

• If the Provider is not a GHX ePay customer, GHX cannot check the status of the invoice payment. Please contact the Provider that was invoiced.

I sent an invoice, but the Provider has not received it. What is the status of my invoice?

As a GHX-integrated customer, Suppliers can check the status of the invoice in My Exchange, Invoices.

If the Supplier cannot find the status of the invoice, please contact GHX Customer Support (support@ghx.com or 1-800-YOUR-GHX) and ask for the invoice status. In your invoice status query, please include the following information:

• Invoice number

• PO number (if available)

• Provider name

• Email header, which includes the To, From, Date, and Subject. This is necessary if you emailed the invoice to the @ghxinvoicing.com or @na.firstsource.com domains.