Frequently Asked Questions: G-FAX Account List

What is the G-Fax Account List?

The G-Fax Account List is a document used to populate your provider’s information, such as addresses and Ship-to/Bill-to accounts.

How do I get a copy of my company’s G-Fax Account List?

You can request a copy of your account list by emailing or calling GHX Customer Care at support@ghx.com or 1-800-968-7449 EXT 1

How do I update my company’s G-Fax Account List?

Updated lists should be emailed to support@ghx.com. Be sure to send a full copy with all the changes, rather than just a summary of the changes. The full list is required because Customer Care will delete the existing list and replace it with the updated list, thereby avoiding any human error. In some custom integrations, your ERP may be connected to our system. If you have this setup, changes made on your side will automatically change on our end as well. Generally, this will occur on a set cadence like once per day/week.

Why is my company’s G-Fax Account List important?

Your account list will drive accuracy and quality. An outdated list may result in incorrect customer information being used when GHX codes your POs.

How is my company’s G-Fax Account List used?

Your G-Fax account list is used to determine the correct provider Ship-to and Bill-to information.

How often should my company update our G-Fax Account List?

You should update your account list whenever you make changes to your account number structures, add/remove customers, or make any other notable change in customer information. GHX does not limit the number of account list updates.

Does my G-Fax Account List apply to EDI / Integrated orders?

No, the G-Fax account list is only applied to G-Fax orders.

Can I update my G-Fax Account List through Registration Center?

No, Registration Center changes will only apply to integrated orders and return documents.

What is the limit of Accounts that can be added to the G-Fax Account List?

There is not a limit. If you find that Excel is causing delays due to performance, you can discuss integrating your system to reduce the burden of managing this file.

What if we get a fax from a customer that is not on our G-Fax Account List?

Default processing will take place. Generally, we will use a set account number (STD00000) so that you can park these documents in Intelligent Business Rules easily. We can also apply custom data capture processes such as rejecting and capturing directly from the fax/email, if needed. These rules will be set up during your integration, but can be modified by engaging Customer Care at support@ghx.com or at 1-800-968-7449 ext 1.