Job Aid: Failed Invoice Statuses

The following table displays descriptions of Failed invoice Delivery Status Details.

Delivery Status Details	Description
Delivery
Bounced Email	An email address can be bounced when one or more of the addresses in the To, CC, or Bcc field of the email a user tried to send is on a GHX bounced list. This happens because an internet service provider returns a hard bounce for one or more of the email addresses provided. If you are sure the email address you are trying to send to is valid, but GHX is rejecting it as bounced, please contact GHX Customer Care, who will investigate the matter.
End Point	GHX Connect Plus is a turnkey hardware, software, and Customer Care solution which is combined into one standardized product for connecting GHX customers to the GHX Exchange via the internet. The initial primary task of Connect Plus is the normalization and secure delivery of orders, acknowledgements, ship notices, invoices, catalogs, and other data between the partner’s ERP system and the GHX Exchange.
On Send	On Send is the transportation protocol configured to deliver transactions to your organization’s trading partners. Failure on send indicates that there is an issue with the outbound adapter setup in the GHX system.
PEPPOL SMP	The PEPPOL SMP is similar to an address book or business registry containing details of participants within a specific eProcurement community. When an invoice is delivered and the recipient isn’t recognized, or the document type hasn’t been registered by recipient, then the invoice will fail on the PEPPOL Service Metadata Publisher (SMP).
Processing
Acknowledgment Expiration	Acknowledgement expiration occurs when an acknowledgement timeout error message is presented in the back-end application. This happens when the system is expecting an acknowledgement such as a Message Disposition Notification (MDN) but fails to receive it within a given time period.
Archive	Invoice archiving is a requirement in many European countries as EU member states must conform to Directive 2006/112/EC related to Value Added Tax (VAT). The directive outlines instructions on the legal storage of invoices, which must be transposed into local law.
Cover Letter	A cover letter is required to update the email template that is sent as part of the PDF invoice delivery. The service will fail the invoice when a cover letter is expected but not available.
Invoice Correlation	Invoice Correlation is a feature that matches the PDF invoice sent by your organization to the EDI invoice so that a human-readable version of the invoice can be presented alongside the appropriate electronic invoice. The PDF version can be used as an outbound delivery format for email delivery when PDF or ZUGFeRD has been selected. Invoices can fail on invoice correlation if the set invoice waiting time has been exceeded. This indicates to GHX that we were expecting to receive a PDF invoice to correlate to an EDI invoice and vice versa, but that this didn't happen. One of the invoices was not received within the given time period, resulting in a failed status. Check your systems to ensure you have sent both the PDF and the EDI invoice to GHX.
On Routing	Routing rules are comprised of conditions and actions that influence the behavior of a transaction when executed. They are configured by GHX Solution Delivery as part of the project implementation.
Purify EDI	Purify EDI is a cleansing action that, when executed, removes invalid or unpopulated segments. It can also auto-generate new segments based on certain criteria being met.
Template	Invoice template transformation performs the rendering of the EDI invoice into a human-readable format that can be displayed in the eInvoicing application and sent onward to customers by email delivery.
Transformation	Invoice mapping is a form of EDI mapping specifically applied to the invoice document. For data to be exchanged electronically between EDI trading partners, both parties must agree on an established EDI mapping standard. As your service provider, GHX acts as the single point of integration and performs the mapping service, so that invoices can be delivered to your customers in their desired format.
Relationship
No Trading Partner	Relationship Validation is a back-end service verifying that two trading partners have been configured to exchange EDI transactions with one another. EDI standards contain placeholders for identifier types and identifiers that can be used to identify the sender and receiver. Identifiers located in EDI placeholders for identifying the sender and receiver must be registered at GHX. A trading pairing must also be established else the EDI transaction will fail on relationship validation.
Unknown Bill-To	A Bill-To ID is a code used to identify a delivery location. GHX can use the Bill-To ID contained within the electronic invoice to identify the recipient. GHX validates the Bill-To to ensure it has been registered correctly. The use of an unregistered Bill-To ID will trigger an error in the GHX system.
Unknown Identifier (EU XRef)	EU XRef is a feature that maps one identifier type provided by the supplier to a different identifier type used by the hospital to ensure invoices process automatically into the hospital’s ERP system. If the mapping doesn’t exist within the translation table at GHX, the invoice will fail on the EU XRef action.
Unknown Payer ID	A Payer ID is a unique code used to identify an eInvoicing partner. It is the supplier’s responsibility to ensure a partner has one or more Payer IDs registered to it so that the invoice can be correctly routed to the invoice recipient. Payer IDs can also be assigned to portal users, giving them visibility to invoices that contain a particular Payer ID.
Unknown Ship-To	A Ship-To ID is a code used to identify a delivery location. GHX can use the Ship-To ID contained within the electronic invoice to identify the recipient. GHX validates the Ship-To to ensure it has been registered correctly. The use of an unregistered Ship-To ID will trigger an error in the GHX system.
Validation
XSD Validation	Schematron Validation automatically checks data fields contained within the invoice, passing or stopping the invoice document depending on whether the validation conditions have been met.
Other
Other	This invoice has been stopped for an unknown error. Please contact GHX Customer Care for further assistance.