Job Aid: Stopped Invoice Statuses
The following table displays descriptions of Stopped invoice Delivery Status Details.
| Delivery Status Details | Description |
|---|---|
| Delivery | |
| Document Surpressed | Document Suppressed indicates that an invoice has stopped at GHX and won't be delivered due to a back-end routing rule set at the request of the receiver. Please contact your Trading Partner to discuss the situation or contact GHX Customer Care for additional assistance. The document will not be delivered until the back-end routing rule has been updated. |
| Processing | |
| Duplicate Invoice |
A Duplicate invoice can be identified in the GHX system through a back-end service that checks to see if the invoice number within the invoice has been used before for a given supplier and their provider. Having Duplicate Check enabled will stop duplicate invoices from being automatically delivered. |
| Zero Amount Invoice | Zero Amount Invoice validation is a provider business rule that automatically checks for zero amount lines and removes them from the invoice. If the removal of these lines results in no lines remaining, then the invoice will be stopped by GHX. |
| Relationship | |
| Registration Disabled | A transaction will be stopped at GHX when a trading partner relationship does not exist. This can occur when a business process registration has been disabled. |
| Registration Request Denied by Provider | A transaction will be stopped at GHX when a trading partner relationship does not exist. This can occur when a provider denies a business process request in Registration Center. |
|
Registration Request Denied by Supplier |
A transaction will be stopped at GHX when a trading partner relationship does not exist. This can occur when a supplier denies a business process request in Registration Center. |
| Registration Request Pending by Provider | A transaction will be stopped at GHX when a trading partner relationship does not exist. This can occur when a registration request is awaiting approval by a provider. |
|
Registration Request Pending by Supplier |
A transaction will be stopped at GHX when a trading partner relationship does not exist. This can occur when a registration request is awaiting approval by a supplier. |
| Stopped Business Process |
Relationship validation is a back-end service verifying that two trading partners have been configured to exchange EDI transactions with one another. EDI standards contain placeholders for identifier types and identifiers that can be used to identify the sender and receiver. Identifiers located in EDI placeholders for identifying the sender and receiver must be registered at GHX. A trading partner must also be established or else the EDI transaction will fail when the relationship is validated. |
|
Validation |
|
| 810 Segment Check | Validate Document Content is a validation feature configured by GHX Solution Delivery. It automatically checks data fields contained within the 810 invoice (specifically IT1 and REF segments), and checks for invalid BIG^07 values. |
|
Amount(s) |
Total Amount Validation automatically checks that the total amounts provided in the invoice have been calculated correctly. Invoices that are stopped on Total Amount validation can trigger a notification that you can set in your invoice notifications (found in Preferences) or in your scheduled reports (found in Analytics). These email notifications will inform the appropriate contacts at your organization of invoices that have stopped at GHX. Review your validation results in your invoice details by clicking on the invoice number and transaction details. This information can be used to identify issues with the data so that it can be adjusted in your ERP/MMIS system to ensure that a corrected, compliant invoice can be re-sent to GHX. |
| Field Value |
eInvoicing validation automatically checks data fields contained within the invoice, either passing or stopping the invoice document depending on whether the validation conditions have been met. Invoices that are stopped on eInvoicing validation can trigger a notification that you can set in your invoice notifications (found in Preferences) or in your scheduled reports (found in Analytics). These email notifications will inform the appropriate contacts at your organization of invoices that have stopped at GHX. Review your validation results in your invoice details by clicking on the invoice number and transaction details. This information can be used to identify issues with the data so that it can be adjusted in your ERP/MMIS system to ensure that a corrected, compliant invoice can be re-sent to GHX. |
|
VAT Number ID |
eInvoicing VAT ID validation automatically checks supplier and customer VAT IDs against the EU Commission's Taxation and Custom Union VIES system database. Invoices that are stopped on VAT ID validation can trigger a notification that you can set in your invoice notifications (found in Preferences) or in your scheduled reports (found in Analytics). These email notifications will inform the appropriate contacts at your organization of invoices that have stopped at GHX. Review your validation results in your invoice details by clicking on the invoice number and transaction details. This information can be used to identify issues with the data so that it can be adjusted in your ERP/MMIS system to ensure that a corrected, compliant invoice can be re-sent to GHX. |
| Other | |
|
Other |
This invoice has been stopped for an unknown error. Please contact GHX Customer Care for further assistance. |