Job Aid: Transaction Statuses

As of the May 14, 2020 release, GHX has more clearly and accurately defined transaction statuses in My Exchange.

You may see an increase in the number of Stopped transactions with this release. The reason is that historically, some transactions were shown as having a Sent status when the transaction status was truly suppressed (Stopped). A Stopped status is not inherently bad, nor does it mean the transaction failed. Rather, it is simply an improved and truer visibility of the actual transaction status.

Transactions may also stop on the Exchange due to error conditions. Where these stops occur, My Exchange applies a Terminated transaction status. See the following section for the main reasons why these processing and delivery failures might occur.

Common Reasons for Stopped Transactions

A provider’s ERP/MMIS cannot consume a specific electronic file (for example, a purchase order acknowledgement) from a trading partner. Their eCommerce teams still need to see the transaction and understand its updates in My Exchange to support the organization’s business processes.

A supplier cannot consume specific order types or requests into their ERP for certain items because of technical or process-related reasons. In this case, GHX can suppress delivery of the electronic file and dispatch the order via an email template to specified distribution lists.

For both scenarios, accurate visibility and real-time updates in My Exchange Orders are critical for teams that are responsible for purchasing and order fulfillment. Users will still see POs and POAs post and can view proper order and item statuses, pricing data, and exceptions that may exist. When users review this activity in My Exchange Transactions, they will now see a more accurate Stopped status and the reason behind the purposeful stop action. Descriptions of these statuses follow.

Understanding Transaction Statuses

Transactions can be in the following statuses.

Status	Description
In Progress	Indicates the Exchange is sending the transaction to your trading partner.
Parked in Intelligent Business Rules	Indicates the supplier should go to Intelligent Business Rules to manage the purchase order.
Sent	Indicates the Exchange has sent the transaction to your trading partner.
Split	Indicates this is a parent document for batch files.
Split in Intelligent Business Rules	Indicates the Exchange split the batch to apply the transactions to multiple divisions.
Stopped	Indicates a purposeful processing or delivery stop has occurred due to one of the following reasons: Document Stopped per Customer Request – Indicates this transaction was stopped at GHX because the sender or receiver requested that it be stopped. Identified as Duplicate – Indicates this transaction was stopped at GHX because it was a duplicate of another transaction. Receiver Notified of Document – Indicates this transaction was stopped at GHX. The receiver has been notified. Sender Notified of Invalid Document – Indicates this transaction was stopped at GHX because the source document was invalid. The sender has been notified. Sender Reported as Manually Processed – Indicates this transaction was stopped at GHX because the sender reported that it had already been manually processed. Stopped on Arrival – Indicates this inbound transaction was stopped at GHX because it met the conditions of a “Stop on Arrival” rule. Stopped on Departure – Indicates this outbound transaction was stopped at GHX because it met the conditions of a “Stop on Departure” rule. Document delivery suppressed at GHX – Indicates this transaction was stopped at GHX per a configuration with the receiver. Document visibility and download are available in My Exchange.
Terminated	Indicates an unexpected error occurred that stopped processing or delivery for one of the following reasons: Connectivity Failure – Indicates this transaction could not be delivered because there was a connectivity issue with the receiving system. Document Delivery Terminated by GHX – Indicates this transaction could not be delivered because there was a system error that prevented the delivery. Format or Transformation Error – Indicates this transaction could not be delivered because an error occurred during a format conversion. Registration Error – Indicates this transaction could not be delivered because the receiver could not be properly identified. Details about the receiver were not registered properly for the transaction. System Error – Indicates this transaction could not be delivered due to an internal error in processing. Unregistered Account – Indicates this transaction could not be delivered because the specified ship-to account is not registered with GHX.