Frequently Asked Questions

User accounts are managed in the GHX User Management solution rather than in Registration Center.

See the GHX User Management help to add individual users or to add multiple users in bulk.

Click My Organization > Contacts and click the icon.

See the Subscribe to Notifications topic for details.

See the Respond to Individual Trading Partner Requests or the Respond to Requests in Bulk topic for details.

Registration Center is a collection of workflows and reports used to manage customer relationships with other parties connected to the Exchange. The general process is for buyers or suppliers to make account and business process connection requests and for the trading partner to accept, modify, or deny these requests. Currently supported business processes include purchase orders (EDI 850), purchase order acknowledgements (855), advanced ship notices (856), and invoice (810) processing.

For the status “Pending Effective Enable,” the user cannot change or cancel any business processes in either the Pending GHX or Pending Effective Enable status.

Yes. In the Requests and My Accounts tables there is a column to view Requested By and Approved/Denied By users. The account detail view also shows this information.

When you attach a message to an account, the partner will see a new message indicator in the Partner Dialog List and a yellow message icon will appear next to the account number in the Requests tab view and in the account detail view.

You can opt in for Registration Center notifications through your profile. Refer to Subscribe to Notifications for more information.

Registration Center displays all accounts in the My Accounts tab, including newly requested accounts and those pending enablement. This allows you to perform all account management workflows within one view.

When selecting the supplier/buyer filter in the left panel, you may see a different number of accounts. The Supplier/Buyer view of accounts is expected to be the primary view used to manage accounts, but the accounts of partners who are disabled on the Exchange are not displayed in this view.

For viewing historical accounts, the Organization view displays all accounts that have been set up within the organization and does not account for the status of the trading partner. Therefore, you may see a few additional accounts with the Organization view selected in the left panel.

You will see the word “Search” in any applicable column throughout Registration Center.

All search fields allow asterisk (*) wildcard searches to help you find exactly what you are looking for.

For example, to search for the word “Main” within the Address field, enter “*main*” in the Search box at the top of the Address column. Without the preceding asterisk, only records starting with “main” would show in the results. If no asterisks were used, only addresses containing the single word “main” would show. Searches are not case sensitive.

In the Account # column, click the filter list icon for Advanced Filtering to display a dropdown with advanced search options including searching for Multiple Values. Enter the multiple criteria separated by a semicolon.

In the same way that you can search for multiple account numbers in the My Accounts table, you can search for multiple Buyer, Supplier, or IDN organizations. In the associated column header, click the filter list icon for Advanced Filtering to display a dropdown with advanced search options including searching for Multiple Values. Enter the multiple criteria separated by a semicolon.

You can also search for multiple buyers or suppliers in the left panel. First, search for one criteria (for example, “a*”) and select any results from that initial search. The checkboxes remain selected (checked) and you can search for a second criteria (for example, “b*”) and select buyers from that search. Then choose Show Selected and you will see all the buyers you selected from multiple searches.

The default columns are listed below but a user can add or remove columns from the column selector icon at the top right of the table, as well as resize and re-order columns according to their preference. These changes will persist and will become the default view.

• For a Buyer: Account #, Supplier, IDN, Buyer Org, Buyer Address, Business Processes

• For a Supplier: Account #, IDN, Buyer Org, Buyer Address, Supplier, Business Processes

Yes. See the online help for specific instructions.

Yes. In the Account Details view the History tab displays a record of all account activities since the release of Registration Center.

Yes. For a Ship To address change on an existing account the partner must approve the request for the change to take effect.

Yes. Suppliers (and buyers, in some cases) who are subscribed to TradingNet can register and manage accounts with new and existing TradingNet partners. Suppliers who are subscribed to WebConnec will be able to register and manage accounts with existing WebConnect partners. Any new TradingNet or WebConnect connections must still go through GHX Supplier Integration.

No. New facilities and facility name changes must be managed by GHX Customer Care because of the potential impact to GHX product subscriptions.

If a contact was created in Registration Center for visibility and email notification purposes, it can be deleted from within Registration Center because the contact was not set up to be a “user” of Registration Center or any other GHX application. GHX “users” are granted access to GHX applications by the your organization’s Customer Administrator and must be managed through the User Management application.

Yes, but you must consider the impact on accounts associated to a Ship To address. Unless the associated accounts are assigned a new Ship To account, the associated accounts will be deleted. A warning message is displayed listing all associated accounts when initiating an address deletion.

We recommend that you review and update your organization profile on a quarterly basis. The administrative user's roles will be prompted to provide the organization's primary contact and main contacts for essential job functions when they:

• Log into Registration Center for the very first time, and

• Every 90 days after that

When editing the My Organization > Profile Tab, there is no confirmation warning for the organization profile information. However, if document traffic is impacted by changes made to other types of data, a confirmation message will display.

Account cross referencing is a GHX paid service that allows buyer organizations to register and use their MMIS account numbers and GHX will cross reference the buyer-owned account numbers to the supplier-owned account numbers. We refer to Buyer-owned accounts as BuyerDefined and supplier-owned accounts as SupplierDefined.

If you do not recognize the requested account number, it may be from a trading partner that has paid for account cross referencing. Trading partners with Account Cross-Referencing want to use their account numbers, rather than supplier-provided account numbers. You can provide the account number that you will use for transacting with them as the cross-referenced account.

The buyer-owned account will be registered as a BuyerDefined account type, and the supplierowned account will be registered as a SupplierDefined account type. When cross-referencing is in place, the buyer will send their BuyerDefined account number and GHX will cross reference to the specified SupplierDefined account before delivering the document to the supplier.

You can manage the cross-referenced account from My Accounts. Find the requested account in the Account # column and drill into the account details. On the Account details form, you will be prompted to ‘Please Provide’ your account number. Your account number will then be displayed in the Account # column and the partner’s cross-referenced account will display in the Xref Account # column in the My Accounts table.

With the new account cross-referencing feature, we have provided a separate column called Xref Account number, which will display the Trading Partners account that will be crossreferenced with your account. This provides visibility to the accounts that will be used for inbound and outbound document processing through the Exchange for a given location.

If the column value displays ‘Please Provide’ this means that a cross-referenced account has not yet been specified for the given location. If no cross-reference account is provided, the parties agree to transact the documents on the Exchange with the registered account value.

If the registered account is Enabled, the party who owns the account, may make changes to the account number without impacting the other partner’s cross-referenced account. No requests for changes have to be made of any partner. Each partner is responsible for their account number registered to a given location.

A BuyerDefined account is an account number owned by the buyer. This is the account number the buyer will use to transact documents on the Exchange. A BuyerDefined account number is associated to a specific address location (address EID) and can be used for that location for all initiated Trading Partner relationships. When a BuyerDefined account number is changed, it will be changed for all established Trading Relationships using that specific address.